Frequently Asked Questions
Everything you need to know about shopping with Kumori
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can monitor its progress in real-time.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
Which payment methods do you accept?
Kumori accepts all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.
How can I contact customer support?
Our dedicated support team is available via email at support@kumori.com or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.